Certificate in Front-Line
Leadership Skills
Certificate in Front-Line
Leadership Skills
The Mansis Certificate in Front Line Leadership Skills is a 33 hour, skill training program for developing team leaders, lead hands and front-line supervisors. Customized for client organizations, this 9 module program teaches participants critical supervisory leadership skills which can be successfully used immediately back on the job. A special complementary, 3 hour executive overview is provided for senior management to learn their role in maximizing the benefit to the organization for this investment in front-line leadership skill development.
Size and Format of Workshops:
Most modules are conducted with groups of up to 24 participants except a few where the maximum class size is 12. Workshops consist of short lecturettes, videotape and film presentations, role play (skill practice), group assignments and discussions, and case studies. All modules have short workbook materials to accompany each class and a special text to accompany the program. Workshops are all taught be highly qualified, experienced Mansis Trainers.
Follow-up Refresher and Assessment:
After about 4 to 6 months following the core set of workshops, all participants participate in a one day refresher workshop: to present their on-the-job application of the Program material; to answer and clarify any misunderstanding about the Program content (concepts, skills and tools); to practise the key interpersonal coaching skills; and be assessed by the instructor. Action Plans for individual improvement in these skills may be developed, to be reviewed with the participant's supervisor.
Flexibility of Program:
Workshops can be scheduled in blocks of 3 hours to fit the needs of the client organization. Classes can be taught on-site (if conditions are favorable), or in a hotel, and can be offered morning, afternoon or evening, weekday or weekend.
Customization:
All the content of this Program was developed by Mansis, and can be customized to meet the needs of any client, for any industry.
Certification:
Throughout the workshops, participants are required to demonstrate the knowledge and skills being learned. Each participant successfully completing the first 8 modules is awarded a personal Certificate from Mansis or a customized Certificate bearing the name and logo of the client organization.
Sample Syllabus:
| Module # |
Topic |
|
1 |
Role of the Lead Hand or Team Leader |
|
2 |
A System for Performance Management |
|
3 |
Listening and Probing Skills |
|
4 |
How To Motivate and Change Employee Behavior |
|
5 |
Official Discipline and The Discipline Interview |
|
6 |
Performance Review (Appraisal) |
|
7 |
How To Teach Skills on the Job |
|
8 |
Identifying and Solving Problems |
|
9 |
Program Review and Skill Refresher |
Variety of Organizations Which Have Participated in Mansis Front-Line and Senior Management Leadership Skills Programs:
|
MANUFACTURING: cellular telephones city bus manufacturer computer manufacturer envelope manufacturer furniture manufacturer industrial machine shop industrial transformers inter-city bus manufacturer kitchen cabinet manufacturer liquor distillery plastics manufacturer recycle and shrink-wrap window & door manufacturer wire and optic cables
HEALTH CARE
PROFESSIONAL SERVICE
PULP AND PAPER
OIL & GAS / ENERGY RESEARCH |
TRANSPORTATION international logistics & trucking companies medivac airline
MARKETING
GOVERNMENT DEPARTMENTS / AGENCIES
PRINTING
RESTAURANT / LEISURE
PERSONAL SERVICE / RETAIL / WHOLESALE
EDUCATION |
Personal References Upon Request From Mansis
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