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• Program Description
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Overview of Certification

Managing people is a fundamental job requirement in all social organizations from families to factories. The education system teaches students theories of people management, but rarely provides opportunities to develop practical skills. As a result, many managers, despite formal education, struggle with people management and often wonder if there is a simpler, more practical way of getting results from people.

The Mansis Certification in Employee Performance Management is a practical skill development program based on a proven system for managing people called the Mansis Performance Management System. Earning this Certification means that participants have successfully learned and demonstrated a core set of critical skills for managing people. Employers can now have confidence that their new and current managers have more than just management concepts and knowledge. They have real skills that can be put into practice immediately. We teach, and then certify that what we taught was successfully learned and demonstrated.

The Case for Certification in Employee Performance Management

A University or College degree or Certificate in Business, Management, Human Resource Management or related fields, does not confirm that the bearer knows how to develop and manage people. At most it is an indication of an acceptable level of acquired knowledge about people management concepts and theories. Placed into a people management role, these graduates will typically not know precisely what to do. This is an acceptable situation if the host organization has a well-developed Performance Management System that the new employee is able to learn quickly. The “degree” affirms more the person’s ability to learn, than his or her ability to perform.

Unfortunately most organizations and especially new, small and medium-sized organizations do not have a well developed Performance Management System, if any System at all.

Consequently, experience in these organizations will not by itself develop the required Performance Management values and skills. As a result, many new managers even with formal education, continue to struggle and cannot, on their own, develop effective Performance Management values and skills.

Research and experience for at least 4 decades has shown that most organizations and managers are missing the core, fundamental skills and processes for effectively developing and managing people. This common deficiency in both organizational design and in managers’ competencies (a system of processes for effectively developing and managing people) has been a significant cause of organizations’ inability to successfully provide the required level of service to their customers (or clients, or patients, or members). The traditional response to this problem has been symptomatic, i.e. enrolling managers in workshops typically composed of a clutter of unrelated theories and faddish concepts; or on-the-job experience (another name for a sink or swim strategy); and most commonly, no attempt to implement a systematic, controllable approach to managing people. Yet the real solution is very fundamental and not complicated.

For an organization to be effective, a Performance Management System and its philosophy/values need to be implemented into the organization’s culture, learned and used by all management and at the least, promoted by the senior management. Likewise, the Performance Management System skills and philosophy can also be learned by independent individuals as the foundation for their personal qualifications to be a successful manager. As with an organization, this core System of skills, procedures and values is frequently the primary missing ingredient in the set of competencies that all “people managers” require. It is the practical side of management that formal education does not usually supply.

The Mansis System

Developed from several decades of field research, The Mansis Performance Management System (which is commonly just called “The Mansis System”) is made up of a small set of processes, interpersonal procedures, supplementary tools, as well as specially designed forms for helping all members of an organization: clarify performance expectations, resolve and prevent performance problems, successfully perform their day-to-day duties, and maintain a proper data base of employee performance.

The System can be used by any organization (and of course by individual managers) to organize and manage its people. With this powerful tool, a manager can eliminate the guesswork about what's expected from people and how they are performing. Management will have effective tools to reward and coach employees to high levels of performance. Organizations use The Mansis System to make sure it is progressing according to plan. The System gives any organization a leading-edge, contemporary process for ensuring quality performance and accountability.

Most significantly, The Mansis System can be a powerful instrument of change, involving all members of an organization in defining and creating its future, while at the same time providing an effective process for balancing the inherent tensions between empowerment and personal accountability, between top-down direction and creativity, and between personal freedom and achieving organizational goals.

The Mansis System has been judged to be:

“. . simply the best comprehensive general management system I have ever seen. It has been put together in a simple way and it works. All the pieces fit together and you get results.”

For more information on the Mansis Performance Management System, click here.